"El personal es absolutamente amable y disponible para el huésped. Todo te lo solucionan y te hacen sentir que no hay nada que pueda salirse de su control. Personal atento, alegre y dispuesto siempre a ayudarte ."

"Breakfast was spectacular, the staff is always at your disposal and willing to help you with anything. Nice food, and the hotel has everything you need to relax."

"Property is lovely, rooms are awesome, food is great and staff is superb. 3 comments that I wish would’ve been proactively disclaimed: - some rooms in colonial section have no windows whatsoever, such as mine. Had to request room change, and had to insist a bit to get it. - There are renovations taking place, which imply construction noise. - Upon receiving the final check, you will get a $70+/day gratuity added. No question, not optional. I wouldn’t have minded any of these, as long as...

"This hotel was absolutely amazing. The amenities, the location, the food and staff made our stay a great one. The hotel is in the center of everything. Some great shopping and food ! I can’t wait to return when I’m back in Cartagena!"

"Very disappointing stay at Casa de Alba, especially for the price (over $1,000). We stayed from Friday to Monday, and our room had plumbing issues the entire time. The toilet was leaking from day one, and although we reported it immediately, it was not properly fixed. At one point, water from the bathroom leaked into the suite, and we were left without access to our room and bathroom for several hours while repairs were attempted. Even after that, the issue persisted—by our last day, the toilet...