6/10, Acceptable
Dorothy
Viatge en família
2 de nov. de 2025
Gardens were beautiful, the hotel is a very old building and could use some much needed upgrades and renovation. Can't say that the rooms were clean, had to use a towel in the bottom of the tub to sit in it. Some of the front desk employees were amazing and very helpful. Even though the hotel did not fulfill our changed thru Expedia reservation and we had to check out a day earlier before our flight was due to leave, management refused to budge (policies). But it was written in a paper trail per Expedia. ( system upgrades were in progress). That was very frustrating to have to find another place to stay for our last night, so I can't understand how this could be a gold choice award hotel.
The breakfast was okay, fresh fruit, sweeat breads and had omelet options, which you had to either stand in the heat to order cause the waiters were not very willing to do so. I gound the pool staff, other employees quite unpleasant unless you spoke spanish. Then they made an attempt to be nice. The little old porter guy was a treasure. All in all, I would say I wouldn't recommend the property to other Americans, or Caucasians cause there definitely was a difference in the way that employees treated you. And there are so many other trully great hotels to stay at, that you dont have to be subjected to this kinda nonsense.
Dorothy
Estada de 7 nits (jul. 2025)
