"I have never stayed in a hotel that 2 minutes after you make a call for particular service that staff was already on top of it. Amazing treatment, amazing service, I really really enjoy the area. This property is a must"

"Great location in the heart of Gran Via. Was convenient to walk to everything. Has a great rooftop bar we had drinks. Had a great view of the city from our room. Rooms very nice and staff very helpful. Highly recommend!"

"Es un excelente hotel su prestigio lo dice 5 estrellas"

"Hotel is under renovation so it can be a problem to enter and exit. "

"Service was exceptional. I traveled with a toddler and at every level, the staff was so welcoming, friendly, kind and accommodating. Rooms were clean and beautifully decorated. Hotel is in a central location- easily accessible and walkable to all the main sites and restaurants."

"This is a 3 stars hotel not a 4 stars hotel that I booked. The room was awful asked for an upgrade willing to pay more but none was available."

"Great hotel and great location"

"Great services. Nice breakfast buffet and custom made included. Great location, can walk to main attractions "

"Hotel location is excellent, easy to visit scenic spots. The staff are very friendly and very helpful, especially Anna working in the front desk, she is so patient and answers my questions and gives lots of suggestions which makes our stay and tour easily. Very good hotel. Very professional staff. Definitely I will recommend the hotel to my friends if they travel to Madrid."

"Good location. Service pretty poor for a boutique 5 star hotel. We were greeted with lots of free extras none of which were actually available to us. When ordering our complimentary cocktails we were told we had to go back to our rooms and present our check in form (quite a hassle as the lifts were slow) even though this was never mentioned. When we decided to leave instead no one was in the least bit bothered."

"The friendliest and most helpful staff!"