"Very nice location and helpful staff. Facilities are ok and overall the place is pretty good for short stays."

"The Sheraton Astana is a standout choice in the city. The property is impeccably maintained with a sleek, modern aesthetic. What truly sets it apart is the staff; they are attentive, professional, and go out of their way to ensure a seamless stay. The rooms offer a perfect blend of comfort and functionality, and the central location makes it incredibly convenient for exploring the city. Highly recommended for both business and leisure travelers."

"客室は見た目は綺麗ではあるが、 細かいところは綺麗ではなかった。 設備は経年劣化が否めない。 朝食は特徴的なものはないが、満足できるものだった。 スタッフは丁寧だが、若いスタッフの良し悪しが顕著だった。 観光としての立地は素晴らしい。"

"The hospitality was top notch. Concierge staff were very welcoming and helped plan our day's itinerary. The quality of in-room dining was great too. "

"Great experience and amazing hospitality by the staff. Made my wife and me feel very welcome."

"Staff offered early check in (as i arrived early) but charged full rate (snd higher than the one i had for next nights) Iron board was bender and fall on me "

"Fair warning this is a 3 star hotel not a 5 star as advertised. For the money there are much better options in the city. Pros: breakfast was excellent. Atrium looks impressive. Ambience for the restaurant in the front of the property (yurt in a nicely landscaped lawn area). Cons: hotel is tired looking and in serious need of renovations. Atrium smells of diesel fumes i suspect being used to power the glass elevators. Rooms have some tech upgrades (electric curtains, lots of light button...

"We booked this hotel as a last minute alternative and checkin process was efficient. Great room and facilities "