"Great location for stopover, friendly staff, never any issues. Clean rooms but as they're no doubt very busy some more work needed in bathroom where sealant around mirror was lacking and provided a gap which was not cleaned. Shower was nice but again base while clean looked old and tired. Other areas seemed to be in the process of redecoration. Have stayed there most years and will no doubt again."

"The property is in middle of the city centre and not easy to drive to, but ok. Also, parking is not possible in their car park for most of the car because is underground and narrow . Otherwise, the hotel is clean and lovely "

"A delightly chateaux in the chanpagne region, so lovely and such nice staff all together with a fabulour resturant."

"Comfortable and good breakfast"

"Fantastisk dejligt sted, super service. God restaurant, kan varmt anbefales. "

"Lovely family room, easy to find. Great breakfast "

"Prijs kwaliteit zeer goed, fijn dat het echt in het kasteel is waardoor je niet ik het minder aantrekkelijke stadsgedeelte moet zijn "

"Very welcoming friendly staff and very helpful. The room was nice and clean and spacious. "

"Th stay and the staff were great!"

"Another fabulous stay at this super convenient stop over returning to UK from southern France. Troyes is great, the hotel is excellent and our two dogs are very welcome there too. Thank you for having us. "

"Guter Service, sehr schöner Innenhof, gute Drinks :)"

"This place is a perfect base to explore Reims . We parked in the car park upstairs , outside for free ( there is underground parking on site too ) The room was nice , overlooking the river .. from the hotel it’s walkable to the Cathedral quarter ( 10/12mins stroll ) and there’s a wealth of restaurant choices and bars there . This seemed a very walkable and safe city and the Mercure is a nice easy , cost effective hotel to use as a base for a visit . "