"チェックインのダラダラした対応"

"The hotel is in a convenient area of Shinjuku with plenty of restaurants and shops nearby. The staff was friendly, and the room was clean. However, the room was quite small, making it difficult to fully open large luggage. The room also felt a bit dated, and the portable AC unit wasn't powerful enough to keep the room comfortably cool. While the location is good, it's not quite as close to the train station as we expected, so be prepared for a 15-20 minutes walk. Overall, it was a good stay for...

"Very nice hotel with well-laid-out rooms. The minor inconvenience is that the lobby is on the 18th floor, and the breakfast restaurant is on the ground floor. Otherwise, charming and interesting."

"空港直結で便利"

"Nice location. Clean room. Helpful staff"

"The staff here is 100% bilingual and very good about helping foreigners not only book their stays but navigate Japan. No problems at all. The hotel service and room cleaning was impressive and thorough as I've ever seen at a hotel. The only downside I'd say here is the rooms are small. And I think that's more to do with Japanese hotels in this area. I was out and about so much I didn't really notice, but that's a real concern, especially if you're staying with other people. Breakfast was...

"Ok laundry facilities, excellent staff, bathroom was not clean."

"Very good breakfast. Worth the money. Free shuttle to the mall."