"As pictured, meticulously maintained resort, great staff"

"Staff were not very helpful or friendly. The cleaning of room was lacking, when I arrived I did not have soap or lotion in my room. Breakfast buffet was terrible. The eggs were powdered eggs! I would not recommend this place."

"Great location and service all around"

"This is our third time staying in Sheraton in Kaanapali. Unfortunately, despite the premium location, the resort is getting older and older and in desperate need of renovation. Seems that lobby was recently renovated, but rooms need help. Our ocean view room had crack in the sink, no vent in the bathroom and multiple layers of pain that was chipping. It probably would not matter that much if weather would be better during our stay, because due to the tropical storm we were forced to spend a lot...

"Overall, a nice place to stay. Room was nice. Pools were nice. Right on a good section of beach. Free valet services, but the valets were hard to find at the desk and a little slow. It also does seems a little odd that they’re still not cleaning rooms as if we are still worried about Covid. Not even an offer to clean the room or replace towels, soap, toilet paper, etc in the week we were there. Also, a little odd that you keep the “spa” in your name when it is shut down and not opening...

"We had a wonderful stay. Everyone was so friendly and helpful. I loved how we were sent text messages of any updates or information on daily activities. Looks slightly outdated but currently under renovation. The food and drinks were great. We Will stay here again. "

"Pool was good, no we had a outer view."

"Great location and beach!"