"Nice, bright, clean space. Checkin was guick. Room were good. Clean. Beds, as always are comfortable. Breakfast was good. This is a busy location. Great spot to walk to all the major sites in Bath. "

"The hotel was fine reflecting a four stars hotel. The room was clean and spacious, the staffs were very helpful, the location, being at the bay, is great and the breakfast was great too. I highly recommend the hotel and will consider it for my next travel to Cardiff!"

"Beautiful place!"

"The room is clean, the staff is very nice."

"The staff are a Great team, they made our stay very enjoyable. I have always wanted to stay there ever since I was a young boy . My wife and I will go back again. If all Hotels had staff so nice every one would have no complaints . David and the receptionist staff brilliant and the lady in charge of the restaurant and breakfast room all staff First class ."

"The drainage in the shower is not draining well"

"The check-in and parking was seamless The room was spacious, clean and quiet Room service burgers were second to none "

"The staff at the front desk were fantastic even though they were so busy! The first room we were put it had an issue with the sealant on the shower glass - water flooded the bathroom. The staff moved us straightaway. However, both rooms were really run down. There were chips in the bathroom counter. There were marks on the walls. There was rust on the lamps. The mugs had stains. The towels were really crusty and had holes in them. Not really what I expect from a Novotel. I doubt I’d get holey...

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"Happy with our stay. Friendly staff, clean rooms with comfy beds. I liked the dressing gowns and slippers which were handy for the pool. Breakfast was good and evening meal was nice. Overall a good hotel that served us well for a weekend break "

"Elevator was broken. Old broken down furniture. Black mold in the bathroom. All around horrible property."