"The staff could not have been more accommodating! I had a very unusual situation occur, and they went out of their way to make sure everything worked out for us. The front desk staff spoke with management and everyone was so very helpful! Great location and wonderful ambiance! Is my go to hotel in NYC. "

"Clean room staff was great all elevators worked"

"Excellent"

"Very nice"

"Comfortable room, great neighborhood, excellent stay."

"Great stay, really comfortable room, check in staff were super helpful. Only rated staff down by one star because my colleagues and I got accused of stealing from the shop one night… it’s a self service shop, we had paid and were walking away, then got questioned by the girl on the check in desk in an accusatory way. Should also add she was too busy chatting to colleagues to notice if we’d paid, so we didn’t appreciate this interaction. Suggestion is to improve your system rather than accuse...

"Clean room staff is friendly best location "

"Staff was attentive, room was clean and comfortable. Did not notice any amenities aside from a rather bogus Nespresso machine. Felice restaurant was a delight. Not sure what the extra $35 destination fee was about unless it was imposed by the city or state or feds."