"I am delighted to offer the top rating because of many reasons. They gave my request for room allocation their full consideration. I slept very well, thanks to them. I liked the cleanliness of the room. The hotel manager is very customer friendly and considerate which made my stay at the hotel most pleasant. The hotel staff are always attentive to customer needs. The hotel is near the shopping and dining facility which is very convenient. When I make a trip to Jakarta, I can not think of...

"Beautiful property with great service!"

"Great staff working there,thank you so much"

"We stayed for one night because it was close to the airport. There is a roundtrip airport shuttle at certain times. However, our plane was delayed and landed at the airport late at midnight. They picked us up from the airport even though the shuttle hour was over. We stayed in a clean and spacious room. The breakfast was open buffet and had many varieties."

"Very nice , breakfast . The price to get your clothes laundered was outrageous. The best breakfast buffet for $5 usd and to get a couple pairs of underwear/ undershirts and socks was going to cost $20 usd !!!! Wow I could get my undies dry cleaned for less than that in the states!! But overall good location and food was wonderful. Room was nice but not fantastic. "

"Cars have to get TICKET in/out! Irks me when friends&family pick me up and has to report their plates # to receptionist to go out free. Really embarrassing especially when they have to wait 5-10 min for me because I’m late."

"Had a wonderful stay at Mercure Jakarta Kota. I must say, the front office staff went out of their way to take care of my requirements and even ordered some IKEA products I wanted to carry back. Special thanks to Rika & Hafist Subchan for their excellent customer service. The staff across were nice and courteous and always helpful - house keeping, restaurant, room service, support staff and front office. The rooms were spacious and nice, and of course the breakfast buffet too! Was a pleasant...

"Overall hotel experience was alright, room was ok but the pillows were too hard. They should offer both hard and soft pillows. The gym needs a revamp, the treadmills are not good and the overall gym condition also not good. Restaurant was fine, the breakfast buffet experience can be improved. "