"We came back third time, before it’s used to be much friendlier atmosphere employees and the service, and we loved it and came back but this year 2025 we noticed a lot of changes No water battles in the room witch is very strange you will always have to go and buy at their stores, the staff became like they doing a favor to anything you will ask. We stayed at Grand Hyatt Reserve side they have this beautiful lounge always drinks and snacks this time we came it was under renovation and they...

"Absolutely wonderful. Beautiful hotel, right in the heart of downtown. And the staff was just amazing. "

"Beautiful resort"

"We were upgraded to 1 Particular Harbor. We loved the private beach, the room and the "

"A entire week stay long, never had turn down service, daily cleaning service was poor and toilet amenities were not repositionned. The acondicioner was never replaced. I requested more towels, never came. Security lockers in both doors in the room and balcony were brocken. Bed linen first night was not fresh ... Really looked usted. Although I complaint never had turn down service or better assistance. Ineficient staff, poor cleaning and horrible food and NO service. All is extremely expensive...

"Great for kids. Large but dated room."

"The staff were all Amazing and very Attentive! I Loved wvery waking moment on my Vacation, thank you RIU❤️❤️❤️"

"The staff was nice an friendly"