"Check in was great very friendly and helpful having an apartment rather than a hotel room was just the right thing for a four day stay. Everything was there that you needed. Would definitely recommend if you are staying in Interlaken"

"This hotel claimed to have AC, but the AC was barely working in our rooms. In addition, there was a live bug on our bed and the hotel staff was unable to do anything about it. We suspect it was a bed bug. They did not have a mini fridge in the rooms. The staff was nice, but the hotel is far from full service."

"We were in the Guesthouse which is the 'budget' rooms of The Hey Hotel. Room was clean, beds comfy, excellent breakfast. View from both our rooms was out onto the roof terrace of the next door building about a metre away. The rooms would benefit from a voile curtain for privacy without drawing curtains. This didn't really spoil our 2 night stay as we were only in the room to sleep. Easy access to Ost station, No 21 bus. And walkable to West Station."

"Room was clean and as advertised. AC was great and a relief from the heat while we visited! Convenient location in proximity to the train and tons of food options around. Short walk to grocery as well. Communal space for group dinners, heating up food, well stocked communal kitchen and amenities for coffee, tea and water in the common space was great. On site contact was very helpful with suggestions for exploring and anything that was needed."

"Staff is really helpful and amazing. The breakfast is good too although I wish there were a bit more variations. The muesli is really good gave me the right carb load before hikes. The elevator stopped working due to a flooding and wasn’t repaired during the duration of our stay. But the staff helped us with the luggage. Train station is really close by and the bar and grill is very good too. Few things that can be improved — room could be given more light. Additionally a longer mirror is...

"Muy bien desayuno"

"Breakfast. Very good"

"For the price, terrible hotel. I know everything is costly in Switzerland, but this hotel was way too expensive for what it was. The room smelled like damp mold. No AC. The towels were dirty. The walls and floors looks like they've sustained water damage over the years. There were ants inside the room. No garbage can and the staff didn't pick up the trash either. The best was making so much noise just by changing position... The location is really good, the views are amazing, the staff is really...