"Upon arrival, the lobby itself was very nice and clean and the front desk staff was very friendly and informative. When we got to our room it was clean and easy to find in the villa. To my understanding, housekeeping is limited? However, we received NO housekeeping at all. We stayed for 3 nights and no one ever came and changed our bed sheets or gave us new towels. This was all we typically expect out of a hotel stay, the bare minimum. I had to call on the 2nd night and ask for towels and then I...

"Habitación limpia y funcional"

"We called the hotel and asked if we could check in early (1.5 hrs early) but we were told it was going to be a $45 per hour fee. We got there 10 minutes early but we were told our room wasn’t available because it wasn’t clean and to come back at our “regular check in”, my husband told them that was in 10 minutes and they said to come back in 10 minutes. After waiting 10 minutes we were told to come back 2 hours later because there wasn’t a room available for us!!!! We drove over 7 hours and...

"Need better breakfast everyone got stomach aches "

"Our shuttle driver was excellent. He picked us up at 12:30 am. He was very informative about the town and things to do. We are actually going to take him up on one of his suggestions on Tuesday. It was not a planned stop. Going on his recommendation. "

"no HABIA DESAYUNO, a menos que esperara 45 minutos"

"Check in was frustrating. Poor timing for TV maintenance to be done (we declined service). Very difficult for us to use tub (accessible unit). Had to rig handicapped seat out of the way to use. Will not stay here again. "