"Overall, my stay was disappointing. There was a lot of miscommunication from the beginning, and whenever we tried to get help, some of the staff came across as passive-aggressive and weren’t very helpful. It made simple questions feel like an inconvenience. The biggest issue was the room. If you’re staying in a two-bed room, don’t expect much of a view. Ours overlooked an unattractive area, which was disappointing. The hotel itself was okay with some plates on the floor of rooms, but the poor...

"IT WAS CLEAN AND SPACIOUS."

"The lobby was beautiful and clean. The staff at the front desk and bar were all friendly. The breakfast was delicious. Cannot wait to come back and stay at the RIU."

"Good property but perhaps a bit more modest than reviews"

"Great location. Beautiful views from the room. Friendly staff."

"Loved the lake view and the city view at night. Close to good food and plenty of stuff to do."

"Nice property. Room layout much more open than typical hotel rooms"

"Perfect location and stay, it was really good for solo travel as wel."

"Lovely hotel in a great location! Would definitely book again"

"The hotel is the ideal location. It’s perfect for anyone looking to tour the city. Unfortunately, the staff is a mixed bag. Some were very helpful while others were rude and agitated when presented with a question or request. Here’s an example: after taking a shower, I noticed the shower head leaked and sprayed water soaking the sink, toilet paper, and the floor. Called maintenance and we identified that the ceiling in the bathroom was also leaking. Maintenance crew arrived, tightened the shower...

"Location"

"Firstly, the staff is VERY nice and very helpful. The rooms are clean and hotel is well maintained. It is in a great area and walkable to many different things. The restaurant/bar inside the hotel also is very nice. My only gripe is that 1 of the 2 elevators were not working for my stay so there was always a huge queue of people waiting to use the 1 working elevator. Nonetheless we had a great stay and I would 100% stay here again."