Vacaciones en Zümrütkaya

Ok. Good. Food choice can be better

İyi ve güzel bir tatildi.

We spend a whole week in the hotel. Since the beginning everything went not well. We were traveling with some friends, we requested to be close and well… it was “not possible”. The first night while having dinner we were eating and they take off our plates while literally eating! Next day they turned off the lights while eating dinner, 20 minutes before the end of the time. One night we come back to the hotel and they didn’t let us get in the hotel with the taxi, they leave us at the loading dock, in the back part of the hotel, I really don’t know at which point a 5 * hotel decided that is a good idea to forbid the entrance to some guest, we were with 2 kids, one in a stroller and another 8 years old. They leave us in a dark and creepy place . I really don’t know how they dare to treat guests that way. Another bad thing was the room… the shower was dirty and the shower door didn’t close, it was awful. They have stuff to make a fast coffee but they don’t provide cups, they have paper cups. I would understand this if the reason was safety but I don’t think so because they let people to get in the pools and in the beach use glasses. I do not recommend this hotel, the building was good but the service makes it a bad place to stay, if you think you are going to be in a 5* resort you are wrong, at least is a 2-3* Never again!

Las instalaciones, la playa,la animación, el personal y la comida/bebido todo de gran nivel. Un gran lugar para descansar y pasar vacaciones relajantes. Calidad y variedad de alimentos y bebidas de primer nivel, de lo mejor que experiencié a nivel All inclusive. Totalmente recomendable

My wife and I stayed here for 6 nights, and the overall experience was wonderful. From the first moment, the attention and service never stopped. The food was well above standard hotel quality and exceeded our expectations—even better than a high-end restaurant outside. For a small extra fee, they offer great à la carte restaurants. We tried the Greek restaurant; the food, atmosphere, and experience were perfect. The evening shows and concerts were high-quality performances you would happily pay for outside. Rooms and pools were perfectly clean, and the service was incredibly fast. This is a true family hotel with everything planned for kids. However, even without children, you can enjoy the 16+ adult-only areas. Note: I wouldn't recommend it for single groups or solo travelers. They assign personal assistants you can reach 24/7 via an app for instant support. Our assistants, Ms. Evrim, Ms. Buket, and Ms. Aygül, were incredibly helpful and thought of every single detail for us. One small detail: if a calm, sandy beach is a must for you, the sea here might not be ideal. It was quite wavy during our stay, so we could only swim from the pier a few times. This wasn't a big deal for us and didn't ruin our vacation at all. Highly recommended!