10/10, Excel·lent
Klaudia
Viatge en família
11 de set. de 2025
Què li ha agradat: Neteja, personal i servei, comoditats, estat de l’allotjament i instal·lacions
The hotel looks absolutely beautiful and gives very luxurious feel. I loved the way that even when the resort was full you always had space for yourself. Food was great, cleaning staff amazing and it was also great to have access to showers if you were leaving in the afternoon after you checked out. All staff except one lady at the bar (working in the morning) were amazing and I hope I’ll see them there next time too. They really ensured that you feel like you have everything you need. Rafael and the crew were always proactive and ensuring you have space for your food, ladies at reception were amazing all of them and cleaning ladies always smiling and leaving your room so tidy.
One negative as mentioned above was the lady at the bar near pool, I’m not sure if that’s her character or she’s just bored with her job but she was extremely rude to people. I witnessed this few times myself when I was standing nearby and it wasn’t pleasant experience. I overheard her complaining about the money the hotel gives her, telling off customers who just arrived that they have to pay extra for iced tea and that she doesn’t care they’re all inclusive because everyone is all inclusive (it could have been said more nicer) or rolling eyes every time she had to stand up and saw queue near bar.
Klaudia
Estada de 7 nits (set. 2025)