2/10 Horrible
Paul
Viaje en familia con niños pequeños
23 de ago de 2025
Aspectos negativos: Limpieza, personal y servicios
Booked this stay through Expedia for two adults and one child, when we wanted to extend the stay for one additional night I was told I owe them additional money for previous night, even though we paid in advance for all of us. The staff was more concerned about additional charges for previous night than having us stay additional night, and was very unfriendly when I tried to discuss the situation. The total amount we were charged for one night was not worth it and I would not recommend this hotel to anyone based on the outdated rooms and old uncomfortable beds. After paying additional charges and parking fees, I would not recommend this hotel. There are plenty of other newer hotels in the area which are much better and nicer all around. We stayed another night in another hotel near by and staff and hotel room was much nicer and totally worth it and no hidden fees. Once we left the reception area to sit in the lobby, all three staff members got together and were clearly talking about us like we didn’t know what was happening. Very unprofessional for a high priced hotel with hidden fees with zero respect for customer. Will not be staying here ever again but people should know how they run and operate this place when booking using other web sites that were less expensive as the hotel. I was very disappointed and dissatisfied with our stay and it’s a shame they are allowed to call this place Belvedere with such unfriendliness and outdated rooms.
Paul
Se alojó 1 noche en agosto de 2025
