4/10, Deficient
Glenda, Vancouver
Viatge en parella
14 de set. de 2025
Què li ha agradat: Comoditats
Què no li ha agradat: Neteja, personal i servei i estat de l’allotjament i instal·lacions
Arrived in the middle of the night and checked in. Sleep was interrupted by street people making loud noises outside the hotel.
Saw a lot of garbage scattered around the hotel.
Went to the gym and there was no water in the water fountain.
Asked cleaner for more water and he provided another water bottle for the fountain. He then proceeded with cleaning the gym but stopped after having cleaned maybe 20% of the floor.
The room service did not lock our room door TWICE during our stay. The deadbolt was engaged and EVERYONE could enter our suite. We informed management after the first occurrence but it still happened again. The second visit to the gym a different staff member was cleaning. The water cooler was empty again but he ignored me mentioning that more water was needed.
While talking on his phone he continued continued cleaning the gym facility by grabbing a toilet bowl brush and sprinkled water drops on the rubber floor after he came from the bathroom. Absolutely disgusting.
Prior to this incident we had dinner the night before in the lounge advertising specials that we ordered but we were invoiced the regular price. Having mentioned this to our waiter he mentioned that his supervisor would have to change that but he wasn’t in.
To top this off the entire parking lot was a construction site during our stay. The entire lot was getting paved during our stay
Glenda
Estada de 4 nits (set. 2025)