I chose this hotel to visit bamburgh castle as part of wifes birthday trip.When we arived we where greated by a lovely helpful lady who we later discovered was the chef, we then proceeded through the hotel and out of the back door to a converted Room 11 - King Superior En-suite sadly not as good as the cleverly taken clearly old photos, large room with a small closet shower, broken lights above the bed old dirty carpet, various dead flies on bed cover and windowsills, a strong damp smell and black hairs in the bed. On the way back to reception we where greated with some bubbly and the nice lady singing happy birthday to my wife. We told her we where sorry but we couldnt stay in that room and she said come and speak to the owner we did get a full refund (thank you) from the owner who said he recently had a stroke, and i overheard him say restaurant closed due to staff shortage. I believe this establishment needs to sort its staff issue and update room 11 i cant speak for the remainder of the rooms as it was fully booked. Sadly we did not go to Bamburgh castle my wife was so upset as this was part of her Birthday trip and instead we drove half way home and stopped in a lovely hotel in Doncaster. We travel a lot and have stayed in many establishments but never before have needed to leave one.
Sorry for the honest review but i feel its nessesary.
Gary O Norfolk