8/10, Bo
Kevin
Viatge en família
25 d’oct. de 2025
Què li ha agradat: Neteja, personal i servei, comoditats, estat de l’allotjament i instal·lacions
Our family greatly enjoyed our week-long stay. The staff were friendly and largely helpful and the facility is gorgeous. The nine of us (in five rooms) agreed we'd return, but a couple bumps prevent a five-star rating.
The star of the resort is the facility itself. The pool, beach, and walk between them are everything one imagines on a Hawaiian vacation. Spectacular sunsets, sea turtles, and a little history make this resort a standout. The coffee shop and lanai offer a delightful start to any day.
Add to that a friendly staff committed to service and always with a smile. Housekeeping kept the resort and our rooms spotless.
Two areas keep us from giving five stars. First, the concierge was friendly, but don't rely on them. We wanted fish tacos and were considering the Lava Lava next door, but its website said they are only served during lunch. The concierge assured us otherwise. We had a great time, but no fish tacos. Then one day's plans fell through and we asked for alternatives. The only suggestion from the concierge--shopping. These are small issues--I don't expect a concierge to know everything--but if you don't know, then say so or look into it.
Second, a patio is not a balcony. We booked five rooms explicitly with balconies; we only got two. I was told that the manager considers patios to be balconies and no remedy or further discussion was offered. When I book five rooms for a week at a resort--and am a Bonvoy member--we like to get what we requested and paid for.
Kevin
Estada de 6 nits (oct. 2025)
