2/10, Horrible
Maria S.
17 de jul. de 2025
Do Not Go Here! Room double Booked, terrible communication, still waiting for refund
This was a wild VRBO experience that remains unresolved, even weeks later.At first I was very pleasantly surprised by how communicative they were, they sent entry instructions 2 days in advance - much appreciated. When I arrived to the VRBO at 7PM we used the digital code to unlock the door, and were shocked to find that someone else was clearly occupying the room. There was an open suitcase on the bed, a backpack on the couch, and a water bottle on the table. I called Wonderful Italy and spoke with a representative who tried to help. We were on the phone for 20 minutes but he could not figure out if the room was double booked, and did not have any helpful information on what to do. He said he would call back later that evening with an update, and perhaps we could use the last 2 days of our trip (instead of all 3). We decided this property was unsafe, as they were giving out door codes to multiple people without knowing who they went to. I requested a refund over the phone and he provided me with an email address to reach out to, and assured he would call back.I never heard back from Wonderful Italy.I messaged them through the VRBO app, WhatsAPP, sent the requested email to the provided email address, and never heard back. I even called them again 2 later, and they apologized and assured me they would look into it within 3 days. It's now been 3 weeks, and I have taken up a dispute with my bank for a refund.I have yet to be contacted, or refunded. Do not go here.
Maria S.
Estada de 3 nits (juny 2025)