4/10 Mediocre
Fredy C., Mexico City, Mexico
25 de jul de 2022
Very Disappointing
Being one of the guests I am adding additional comments:
Please beware!
While the house is beautiful and all services are in good shape, we were not satisfied with the internet service. For 5 days it was NON- EXISTENT! We were 7 business people needed to be connected to our home/ offices and while we were able to connect to the public 4G network with our smartphones, we were not able to do so with our laptops or tablets for 5 days! We were promised everyday that the service would be restored and IT NEVER HAPPENED.
Also, I received a package on USPS to the address provided so it would be taken to the house. It was received more than 24 hours before we left and I did not get it. I was told they would send it to me; now they are requesting my credit card info to send it! Really?
We wanted a good property and did not mind paying top dollar knowing that the services would be first class. We have requested a symbolic refund considering the problems we had. We are dissatisfied with the (owner’s?) response. More than one week has gone by and we have not received their answer. I repeat here… the property is great… services and customer attention not up to par. Think twice before renting
Fredy C.
Se alojó 7 noches en julio de 2022