4/10 Mediocre
John M.
17 de jun de 2024
Aspectos positivos: Limpieza
Lack of good maintenance spoiled the vacation
When we first arrived, we were pleasantly surprised by the main house, casita and courtyard. The house and casita were nice and cool. The house was spacious and the kitchen well equipped. In the courtyard were planted many flowers and well as herbs for cooking. There was easy access to Taos and restaurants near the house. We had booked the house in October based on the great reviews. I saw complaints by renters in April and May but hoped they would be rectified. Unfortunately, they were not. As previously reported, the master bedroom bath was not clean and shower/bathtub drain was partially clogged so that soapy shower water rose in the tub and drained very slowly. The biggest problem was the kitchen sink. It drained very slowly. Someone noticed the garbage disposal didn’t work as had been previously reported. The sink got progressively worse over the next four days. When the dishwasher was running, it disgorged food debris and dirty water deep into the sink. The garbage from it had to be wiped out manually each time. I contacted the housekeeper and management company and they promised to send a plumber out. At one point even said that a plumber was on the way – no show. Disgusted, we decided to leave early and would have except for plane reservation issues. The management company contacted the owner to see if he would authorize a partial refund for the inconvenience. The management company came back with a 2% offer which the five of us found insulting.
John M.
Se alojó 5 noches en junio de 2024