4/10 Mediocre
Jonathan, Powell
Viaje en pareja
22 de jul de 2025
Aspectos negativos: Servicios y instalaciones y estado del alojamiento
We booked due to reputation of Hilton and it had a suite available and within driving distance to Skaneateles and its renowed Skaneateles Lake. During the first night, My wife left her clothes on floor by the A/C. Next morning the clothes were extremely wet, I checked the carpeting by A/C and found wet carpet was the reason and I informed front desk who said they would look into it. We drove to Skaneateles and returned to hotel in early afternoon. When we got to our room the A/C was completely out and room hot and no one had cleaned the room. I checked in at front desk again and they said the A/C was out completely and we had to get another room. They had not bothered to inform me until then. So we had to wait in a hot room for an hour for an equivalent suite room. Our plans for rest of afternoon was shot We waited for an hour, finally 2nd room was available. We had to move our personal belongings by ourselves. Upon entering the 2nd room, the door wouldn't open, We checked with hotel staff and they found a clothes hanger had been left in during cleaning and door a fire hazard. So we needed a 3rd room. Hotel management eventualy creditred our complete stay (initially after first room problem they had told Expedia who we had booked thru they would not provided any refunds at all). In the end the 3rd room was ok. Another complaint was breakfast was average. We were also told by a staff member that the hotel was still fixing multiple renovations and weren't done yet.
Jonathan
Se alojó 2 noches en julio de 2025