- Aspectos negativos: Limpieza, personal y servicio y comodidad de la habitación
Poor service and a disrespectful finish
Service in general very poor, though some specific staff where nice and respectful. After breakfast at check-out day I went to the reception to ask for an extra hour since we had two sick kids and lots of bags to back. The lady said ok to an extra hour at 11.15, so we hade until 12.15. At 11.40 i get a call to the room - by the Most Disrespectful and Dumb lady that have ever approached on a hotel. She was stressed, and raised her voice and shouted that she will charge us extra because we check out late and they have a large group checking in. I told her twice that a got permission from the lady in rececption. She kept yelling ”-No we would never give late check out without charge”...So she probably thought I was lying?. I told her to talk to her colleague and be synchronized before accusing me and that I will not except any charges. She never called back and the checkout went fine. To bad I dont remember her name, but I hope she never be near any hotel guests again with that attitude..