2/10, Horrible
Daniella S.
28 de set. de 2025
Què no li ha agradat: Neteja
The listing promised a small room with a kitchen and bathroom, but this is far from accurate. What I got was a room with a bathroom and a closet being called a “kitchen.” The kitchen was a key reason for booking, and I felt misled. You can’t cook in a closet one meter from the toilet. There’s even a sign saying you can’t move the “kitchen” out of the bathroom, and any damage will be charged to the guest. The same sink used for washing hands after using the toilet is used to wash dishes.As a woman traveling alone, I felt unsafe. There was no way to lock the door from the inside to prevent staff from entering. I woke up more than once to a man walking into my room. When I asked for privacy, I was told it was my fault for not putting up the “do not enter” sign. After that, I placed the sign every night.I reported several issues through the chat, and staff were always rude and dismissive. They never apologized. When I requested a refund, they claimed they hadn’t received any payment and told me to speak to Vrbo.Vrbo support: I understand they don’t usually refund cancellations, but I explained the room didn’t match the listing. They said they weren’t responsible. They contacted the hotel, who of course refused to refund. I sent photos clearly showing the discrepancies.Summary: I spent a month eating frozen food, afraid to sleep, and so stressed that my hair started falling out.My advice: stay far away from this place.
Daniella S.
Estada de 30 nits (ag. 2025)