4/10, Deficient
Peter
Viatge en família
17 de juny de 2025
Què li ha agradat: Neteja, personal i servei
Què no li ha agradat: Estat de l’allotjament i instal·lacions
The Avanti Hotel is in a nice, quiet residential neighborhood in Stockholm. It's just a 8-10 minute walk to two different metro lines, which is convenient. However, I'm providing just 2 stars for a couple of key reasons:
1. Skylight cover/shade: it's daylight in Stockholm around 20 hours per day in June. There is a skylight on top floor rooms, and our cover/shade was shredded and let in light on all sides, so it was being like on the surface of the sun starting at 2:45am. When I asked management to address, it wasn't. That's probably a 10 Euro fix. It was impossible to sleep past the first daylight.
2. Fire alarm and management response: a 6:15am false fire alarm on one of our days there. Not a huge problem, given point #1 (so we were awake for it). However, when I asked the manager about it, he only said it was not their fault, and that the fire alarm had to be activated 24/7. He indicated we were fortunate that the alarm didn't mean it was a real fire. That was extremely comforting.
3. Cat urine smell: the bathroom had a strong and unmistakable smell of cat urine. A cat from a previous guest had obviously had its way with the bathroom. We were told it was a sewage/pipe issue.
Now, the non-managerial employees were very kind, and they are clearly understaffed (the front desk is staffed only from 4-8pm; there appear to only be 2 employees handling breakfast for 91 rooms, etc.). So they are doing the best they can under strict and stingy management.
Peter
Estada de 3 nits (juny 2025)