2/10, Horrible
John
Viatge en grup
19 de set. de 2025
Què no li ha agradat: Neteja, personal i servei, comoditats, estat de l’allotjament i instal·lacions
I reserved two deluxe suites with dual sleeping areas and kitchens at this hotel for September 12 and 13 in reliance on this online description: https://www.larkspurlandingsouthbend.com/our-hotel It states that the Larkspur Landing South Bend is a part of the Larkspur Landing family of 11 luxurious all-suite hotels. One suite was for me and my girlfriend and a second suite was for our friends, whom we were hosting for the Notre Dame game against Texas A&M.
When we arrived at the hotel we were told that the reserved suites were not available and we would be put in single rooms. This was the first time I knew that the online description of an all-suite hotel was untrue. I asked to speak with a manager. The clerks refused to put me in touch with a manager. They said flippantly that I could speak to a manager on Monday, when they knew I would be gone. I felt disrespected as a Notre Dame fan and derided as a senior citizen.
When we went to our room, we found wallpaper peeling off the wall of the room and peeling off the walls of the hallways. There were exposed wires hanging down from the hallway ceiling. The security door at the rear of the hotel was propped open with a rock so anyone could enter. We felt unsafe walking through the hotel due to these conditions. The online photos and description of the hotel as luxurious were further untrue statements.
The hotel still charged us for two deluxe suites despite giving us greatly inferior, dilapidated single rooms.
John
Estada de 2 nits (set. 2025)
