We have been to Sipi multiple times over the years. Have never stayed here and would definitely not recommend it. We were 2 families with kids. I had booked 2 suites. When we arrived, there were multiple staff members hanging out in the outdoor dining room/reception area but no one came to greet us. I have never had a hospitality experience like that in Uganda. I went to the reception desk and 2 staff members looked confused when I told them I was there to check in. It was clear they were not expecting us and had no record of our reservation. Wifi was broken and cell service was poor but I managed to pull up our reservation to counter their suggestion that maybe I had booked at their hotel in Mbale town. Then it became clear that, not only had they not expected us nor have our rooms ready, but that they actually do not even have 2 suites on the property. We eventually got that sorted and settled on their 1 suite and another banda (1 twin/1 double bed). When I suggested that we had been misled and overpaid for 2 suites, I was told that all rooms are the same price- which is certainly not true based on this website. Later in the evening, we ordered dinner at their restaurant. They have an extensive menu but the food took more than 2 hours to arrive, which was quite frustrating. We pre-ordered breakfast for the following morning, as we had to depart quite early, and this was served 30 minutes later than we had asked for. All in all, quite a disappointment.
