2/10
Upon check in arrival, reception started talking about facilities and it became apparent that the advertised washer / dryer did not exist, the think washer dryer means hairdryer. During this chat, rats ran across the lobby floor towards me and we noted that the swimming pool was very dirty, more pond like. The hotel agreed to let me cancel and refund the booking, however this needed to be processed via Expedia who were a nightmare trying to get this resolved, telling me I hadn't reported the issues at check in, thankful the chat logs proved that to be wrong. Very stressful and unpleasant experience & shows that Expedia do nothing to verify hotel claims about facilities. To be fair to the receptionist at Cambana, she tried very hard to help. I don't know if we were just unlucky with rats and pool, but not having a washing machine when I specifically sought a property that had one, was so frustrating.
