Viatges a Shumen

It says all inclusive but don’t let it fool you. I knew that this place was joke when we arrived. It felt like none of the workers didn’t have slightest clue how to work in hotel. For example our passports were left unattended on counter while we took our stuff to the room. Room AC didn’t work. I also didn’t like our balcony was shared with other room. Drinks were the biggest joke. Soft drinks were completely passed, warm, disqusting. There were 3 taps of beer: one at pool bar, one at restaurant and one at sky bar. None of them had any beer during our stay. Only alcoholic drinks were random spirits mixed with the same bland warm soft drinks. I felt also that they don’t clean the glasses well. Twice the bartender just poured to dirty glass. Remarks about swimming pool: Filthy water, also dangerous for kids due to missing floor drain cover and some broken tiles. I enjoyed to swim however after hot day. The best part of the hotel is view from Sky bar. I wish though someone would have told the existence of it, we found it when it was already dark. One last thing: the drone photo shows mainly neighbour hotels premises. This got me fooled thinking that it would be bigger holiday complex.. Dinner was not horrible, about school lunch level though. Make sure to be in queue when food is served, it will run out eventually. Breakfast was very simple but passable. I’m glad our stay was just one night. I can’t believe seems like travel agencies are arranging package tours here..

Spa was very nice. Had a great experience

The food quality was not great, we did go during off season so the outdoor amenities were not in order, however we did manage to swim in the outdoor pool only because we could handle the cooler water

This hotel is part of a large complex of about six hotels. Half of which are closed. It is at the far end and is the smallest and closest to the beach. There is no pool so you have to use the one two hotels further along. There are plenty of sunbeds on local beaches and the terrace. The lobby is very attractive and our room, which had a large balcony, was comfortable, clean and well appointed. The food is plentiful but uninspiring - not dissimilar to motorway service area standard. The hot food is generally tepid, but soups and salad were good. The reception and room cleaning staff were friendly and helpful, but the majorly of the restaurant staff were surly and unsmiling. The vast majorly of guests were Romanians and Bulgarians, with a small number of Germans. However, most staff speak some English and all the signage is in English. Overall we enjoyed our stay but the hotel is certainly not 4* standard and is overpriced.