2/10
We arrived in the middle of the night. I had informed ahead of time that we had a small service dog and it says right on their website that they were allowed without question. He informed us (after over 13 hours driving) that he didn’t know about the service dog (when it states service dogs allowed) that although he was not denying us a room, we would be charged to have the carpet, room and curtains cleaned, because they have guests that have allergies. What about disabled guests?!? I would think that since it clearly says “service dogs allowed” it would be against ADA regulations to tell someone that they would have to pay for that. I will be checking with the regulatory authorities on this and if indeed it is against their regulations I will be commencing a lawsuit. I have never heard of such discrimination against a disabled person
Karen
Se alojó 4 noches en mayo de 2025