We stayed in this hotel for 3 nights, the hotel is very well located in Santa Cruz close to Alcazar and the Cathedral, everything is at walking distance. The staff was friendly, accessible and helpful when we needed it. The cleaning was very well done.
There were however a number of downsides: the hotel is very loud and not well soundproof, you can hear everything happening in the hotel (inside noice such as people coughing, singing, hairdryer, people walking in the corridor but also outside noice with drunk people walking around) so do not expect to sleep well at night. It is also extremely hot in the room (we were there in November) and despite shutting down the heater it didn't change anything. We also had to call the reception 3 times because our sink was clogged and the toilet was broken.
Quite disappointing for a 4 star hotel.