First off, this home is absolutely gorgeous! The beds are comfortable, the decor is beautiful and the house fit well for our small women's retreat we had. Each bedroom had its own bathroom. In that aspect, we loved the home and would rent it again. However, the issue we had was that it was the only home on the block with ice and snow on the driveway. The driveway is at an angle and even the steps had snow and ice. It was very dangerous getting from our cars, up the stairs, and into the home. I requested for salt on the afternoon we arrived to address the ice/snow. Ben was very prompt in responding to my message but no one came out. Again in the morning, I messaged & when they did come out, they only put salt on the stairs & one section of the driveway/parking area so the rest was a sheet of ice. They assumed it would melt & that they didn't need to address the issue. The next morning the ice was still there. We had two women fall & one woman hurt her shoulder badly and her knee. The negligence was very upsetting to us & the lack of concern and addressing the issue. Also, the home was to sleep 20 people but there was only silverware for 12 people, no sponge to wash dishes, and one small roll of paper towels were given to us. This kitchen was very sparse and didn't even have a cutting board. Ben responded to my requests through the message, but no one came out to help with those needs. I did go out to the store and buy plastic silverware, sponges, and paper towels to use.
