2/10 Horrible
Michael
Viaje en familia con niños pequeños
12 de ago de 2025
Aspectos positivos: Limpieza y servicios
Got to hotel 2:30pm
Room not ready left and got back for checkin at 4
Returned at 4 room not ready was offered 100$ for the hour delay.
5:10 no call or notice about the room being ready asked front desk she apologized saying she forgot and it was ready.
5:16 got to room keys did not work
5:18 got to room opened door and fire alarm went off, said fire on our floor evacuate now.
5:20 just went down 8 flights of stairs with my family 5:25 elevator down made them aware I had the wrong room. Booked two separate nights months in advanced for space needle view. Was told they upgraded my room to a terrace suite. Not what I wanted or ordered, tried to offer 200$ to compensate. Told them I really wanted a space needle view. I was told they had nothing with a space needle view….
5:30 back to the room we didt order. Found garbage on the balcony and old food.
6:00 canceled dinner at metro grill, ordered a bed turn down at 6:10 (will be soon we were told)
7:30 knock on the door (expected bed turn down so we could go get some dinner) instead it was a man telling us he needed to inspect our mini bar right away. He came in and counted objects inside our fridge (never in my life have I had this)
8:30 still no one to turn down bed. Talk to Shay both times he apologized and said he would text them right away.
10:00 called for bed turn down again, was a new attendant had them up in 10 minutes
Michael
Se alojó 1 noche en agosto de 2025
