Front desk staff and security speak very limited English, so brush up on your Spanish, you'll need it out in the city anyways. The office staff speak English (Leslie is fantastic), so no worries when dealing with them, but if you arrive late or on a weekend, you'll be dealing with front desk until the next day. Check in with front desk was quick and efficient despite the language barrier. Room was a 2 level "loft", very spacious, modern, and had all basic amenities required (cooking utensils, cutlery, etc.). Towels are clean but look worn, housekeeping didn't do the greatest job (not sure if it was our particular team as no one else seemed to complain about this). Shower had plenty of hot water, but no pressure (this was because the hose to the removable head had a small leak, which was causing the water to leak out from the hole). Air con in our unit was not functioning (we went in October, maybe because it wasn't hot), but an open window sufficed, although you get noise from the street coming in and it can get loud in the morning. Location is key, close to everything you would want to see (as long as you have no mobility issues as it is a lot of walking). There is a supermarket located beside the Merced St entrance, and a few bars and restaurants scattered around the property. Security is at both entrances at all times. There is a metro station a 5 min walk from the property, all in all good value and great experience for our first non-all inclusive.