2/10
We stayed at this hotel in 2017 on our honeymoon and it was lovely back then, but our opinion is that the standards have all slipped. We found it unclean (bugs in the bed, standard of cleaning, replacement of towels, bathroom mould), the facilities were not of the standard you'd expect for the money (breakfast, pool bar, WiFi, laundry services, air con, toiletries etc.) and we ended up leaving early as a result. It's a shame as it used to be a nice hotel, but it's as though they have done no maintenance or upkeep in 5 years and have cut corners. When we complained the venue disagreed with us even though we have photos and videos, and said in a patronising way they were 'thrilled with our attitude' - so despite us sending a calm complaint we got an unprofessional response and won't be staying there again.
Amy
Estada de 7 nits (set. 2022)
