Best Western en Sant Sadurni de l'Heura

"Todo muy correcto ha sido una buena opción de escoger este hotel tanto por el trato de todo el personal del hotel y el bufett del desayuno la comida y la cena una gozada sin duda volvere y lo recomiendo 100x100"

"Our room was very cozy and featured a spacious terrace with a stunning view of the ocean, which was definitely a highlight of the stay. The location is excellent, with a beautiful Cala right in front of the hotel, making it easy to access and a lovely spot to spend the day. We appreciated the hotel's focus on sustainability, visible through details like the large, pump-style bottles for shampoo and body gel instead of small, single-use plastics, and at breakfast, jam and honey were provided in big jars for pumping out instead of tiny glass jars. However, the breakfast service itself had issues: the food was great, but the dining area was quite small. This led to overcrowding, and at one point, some food items ran out almost immediately. The spa is very tiny, but given the price of €15 per person, we found it to be acceptable. One major and concerning negative was a lapse in hygiene: the paper that is wrapped around the toilet bowl to indicate it’s been cleaned appeared to have been reused multiple times, which we found to be really gross. Overall, a hotel with a great location and view, good intentions regarding sustainability, but with necessary improvements needed in both breakfast service and, critically, housekeeping practices."

"Our stay was a mixed experience, primarily due to issues with the rooms. It was not clearly specified during booking that there are renovated and unrenovated rooms, and we initially ended up in an unrenovated room. While it offered a great terrace and spectacular ocean view, the low ceiling, out-of-style decor, and a noticeable gutter smell were disappointing. Worse, being situated under the restaurant, we were woken up by noise starting at 6 am, resulting in very poor sleep. We appreciate that after complaining, the receptionist promptly upgraded us to a renovated room. This room had modern, cozy decor and a fantastic sea view. However, this room also reeked of the same persistent gutter smell. Despite opening the window all day and trying to cover the drain, the odor remained, which significantly impacted our comfort. We suspect this persistent smell is likely due to the hotel's old age and constant moisture from the ocean, as the property is built right on a coast rock. On a positive note, the service from the receptionist was excellent, and the location is fantastic, situated right on the Camino de Ronda and within walking distance of the Platja d'Aro city center. The breakfast was truly marvelous, with a great selection of food, including champagne, and the views from the breakfast area were spectacular. The breakfast was definitely the highlight of the stay."

"Vista genial"

"Primer día sin TV, no nos dieron alternativa, cuando lo informamos varias veces. Gracias a la empleada de buffet, Mari Ángeles, que se implicó más de lo debido, gestionó un cambio de habitación solucionando el problema. También agradecer el trato de los trabajadores del comedor. Acabamos nuestra salida más contentos que cuando entramos."

"todo estaba muy bien"

"Espectacular alojamiento en la Costa Brava. La ubicación es una maravilla, con habitaciones con vistas al mar. Maravilloso. Desayuno rico con muchas opciones. Internet me funcionó ok excepto en la terraza. Gimnasio con vistas, pequeño pero agradable."

"Correcto. Le falla el restaurante."

"Excelente atención desde la llegada, muy amables. Muy limpio y cómodo, Moderno y elegante y el desayuno muy bien servido. Definitivamente muy recomendable. "