Viatges a San Rafael del Yuma

We just got back from 5 days at Riu with a group of 16 family members! We had a great time; the staff was attentive (make sure to tip the waiters well for extra special service), the pools were a lot of fun, and we all had a blast! Two cons: 1) the water park is far away- you can walk there, but in the blazing heat with toddlers, I wouldn't recommend. I would say skip this altogether. I think they should implement a shuttle service to make it more convenient. 2) Just wanted to point out that the beach has a lot of seaweed now and it's still swimmable but not clear blue anymore. They do work hard on trying to clear the beach but its just too much for them to maintain. We contracted a transportation company to pick us up to go to Macao Beach so we could swim in clear water. Overall, the vibe was great, and we loved the resort.

Horrible Experience — Hard Rock Hotel Punta Cana Needs Serious Attention Our stay at the Hard Rock Hotel Punta Cana was extremely disappointing. For a hotel carrying the Hard Rock name and reputation, the condition of this property and the level of service were nowhere near the standards I would expect from an internationally recognized brand. The maintenance and overall condition of the buildings are not up to par. There are areas throughout the property that clearly need attention and investment. Hard Rock corporate seriously needs to send someone to this property to evaluate what is happening and bring the resort back up to the standards expected from the Hard Rock brand. The food quality was also disappointing. With the size and reputation of this resort, I expected much better quality and consistency. The customer service was one of the biggest problems. Staff generally seemed to do the bare minimum, and getting basic issues addressed was unnecessarily difficult. Our room was not cleaned for 3–4 days, despite us calling repeatedly every day to request housekeeping. That is completely unacceptable for a resort of this caliber. We also had significant problems with one of our rooms. The TV did not work and the phone did not work, meaning we couldn't even call the front desk from the room to report problems. We had to find other ways to get assistance. Another guest in our group had termites in their room. From our understanding, the situation was handled by providing

El hotel y su personal son muy amables y serviciales. El ambiente es bien familiar, tranquilo y ameno. Está Esta es mi 8 vez que vengo y vuelvo el año próximo.

Food : There are lot food options available at the propety. The only drawback was we were looking for Indian food which was available only at one restaurant during dinner timings only. Cleaning : The rooms were cleaned staff comes everyday to clean. Breakfast: Different varieties of food available for breakfast. The only one thing that I would like to share is we found coachroach near to the bath area.