I waited a few weeks after our trip before writing this review because I wanted to as objective as possible and not let any emotion to influence the review. Our party consisted of 9 adults with three children ranging from three to seven years old. First, the positives about the house:
1. Nice location with a marina only 15 minutes away and San Juan about a 40 minute drive.
2. House is nicely furnished with a pool table, HDTV, each bedroom with an AC unit which works very well and of course the beach right in the back yard. House is in a reasonably clean state given the humidity and locale.
3. Carlos, the assistant, did come out mid week to rake up new leaves and clean up the outside.
Now for the negatives:
1. Microwave broke down on the third day of stay. While the owner didn't specifically said it was somehow our fault, her quote was " It's funny how it stopped working when you guys came." It was not replaced for the remainder of our stay. We're talking about at most a $150 appliance and she'll have to replace it eventually anyway.
2. The downstair area has two AC unit. One was already malfunctioning on the night of arrival but the other unit was bigger and with it on, it was not a big deal. However, the second unit also gave out on our second night (sunday). We notified the owner the night. Now, there is a cool breeze and with the windows open, it was okay until you factor in 12 bodies generating heat with the TV and lights on and after a few hours, it did become slightly uncomfortable. Again, we told the owner of the problem on Sunday and given Monday was president's day and apparantly a holiday, she told us she would call someone tuesday morning. When nothing happened by wed, we called her. She told us she did call on Tuesday morning but when the repair person came out later that day, no one was home so they left and now can not come back until next week because they are so busy. First of all, when Carlos came out Thursday, he told us he called the number the owner gave him for the AC repair but it was not a correct number. Secondly, she never called us and told us we had to be there for the repairman and in addition, we don't think it was our responsibilities to be there for the serviceman. To summarize, there are inconsistencies with the owner's version of what happen and the bottom line is, the service should have been better.