4/10, Deficient
Andrew
Viatge en grup
28 d’ag. de 2025
Què li ha agradat: Neteja
Què no li ha agradat: Personal i servei
Mine is clearly a minority view. The friends I'm traveling with were very satisfied with their room and many people call this their favorite hotel in the world. I tried to catalogue what was wrong with my experience and ran out of Characters; so let me just telegraph it--1) arrived at 3pm; thirty minute wait to "find" me a clean room. 2) Room was still being cleaned when I was brought to it. 3) Room crammed with furniture dying to be tripped over. I moved some against the walls after a few bruised shins. 4) Room was hot and stuffy, but housekeeping thoughtfully turned the air conditioning off during "turndown" and raised the thermostat as high as it would go. It took two hours to make the room bearable again. 5) Internet didn't work. Problem could only be solved by checking me out and then back in. 6) Bar lady rude. 7) Breakfast either 49E for a tired buffet or 30E for "continental." For 30E I got one cup of coffee (I was charged for the 2nd one), a useless (to me) plate of ham and cheese, and a stale roll and tasteless croissant. I'm sure this all sounds petty, but this is a "luxury" hotel charging $750/night. You kind of expect better. My favorite hotel in the world is the Sacher in Vienna. Not ostentatious, not fancy, just utterly impeccable in every way. I never think about the money at the Sacher; at this place that was all I could think about.
Andrew
Estada de 2 nits (ag. 2025)
