4/5 Bueno
Viajero verificado
Viaje en grupo
18 oct. 2020
Aspectos positivos: Limpieza y estado e instalaciones del alojamiento
Aspectos negativos: Servicios
Beautiful Mountain Setting, less than stellar property. The scenery in this mountain location is absolutely breathtaking! Unfortunately the rooms, amenities and services leave a lot to be desired, especially at the price. The beds were comfortable, but the room was spartan as far as decorations go. The carpet looked very dirty. The orange halls in the hotel wing are ugly and not very inviting, the windows were all water spotted and looked like they needed to be cleaned, especially in the waiting area for the spa services. The walls were paper thin. We could hear our loud and obnoxious neighbors until midnight and it almost sounded like they were in the same room with us. The food is overpriced and not that good. It cost $10 extra for the one time we used room service and the food delivered was subpar. The one meal offered that was a good value and good food, was the Mountain Meals to Go. The steam sauna (typically the best part of the spa) was closed "due to Covid," even though it was open all summer and was the main reason we chose this location, as we went for a Spa Experience. The staff in the spa were not very friendly or welcoming either. With the exception of the Yoga Instructors who did a great job. The water in the showers in the women's locker room in the spa took forever to get warm and the showers smelled of mildew. The trip was somewhat disappointing as we had hoped for a pleasant mountain spa retreat and ended up with a disappointing experience.
Se alojó 2 noches en octubre de 2020
