Travel Charme Hotels en Rügen

"Problem solving = zero. Asked for beach towels got the reply that the hotel was not on the beach so no towels, no info that you need to reserve parking, no info for the first night that you need reservation for eating, asked for a fan - we don't have and no aircond either.... was the answer. Finally, when checking in they asked for more money with the excuse that I not stayed with the chain earlier. I have not recived the final bill yet due to the fact that the system was down when checking out...

"Super dejligt hotel. Mangler lidt koordinering i receptionen, men det er det eneste "negative" i forhold til vores ophold. "