2/10, Horrible
Kaylyn
Viatge en família
16 de set. de 2025
Què no li ha agradat: Neteja, personal i servei, comoditats, estat de l’allotjament i instal·lacions
BUYER BEWARE (BED BUGS): Booked this hotel with my wife for our honeymoon for our first time in Italy. We settled on an inexpensive hotel close to the train station that would best fit our packed itinerary. We thought this hotel would be great based on the value and most importantly the location as we understood this hotel wasn't going to be the most premium one which was ok. However after checking in for our first night, I got severe irritation from the bed sheets which I thought was odd since I don't have any allergies. After my whole body feeling like it was on fire, we turned in the lights to our horror of little bugs along my pillow and sheets! From that point we packed up our things at 2a, talked to multiple employees, and reached out to the hotel manager after multiple attempts over our 3 day stay. Since this incident occurred, we had restless nights that derailed our original honeymoon plans and the service provided after the incident was bare minimum to resolve anything. We were barely offered another room and got one email from the hotel manager which basically avoided any accountability and provided minimal apology for what we feel is a major issue. We are still dealing with aftermath of inspecting our whole suitcase. We hope this review reaches anyone considering this hotel so you don't have the same nightmare experience as us since this seems like a nonchalant issue to them.
Kaylyn
Estada de 3 nits (set. 2025)