We had a bad experience with this hotel and do not recommend to book here because of it.
Some key information: Our hotel room was not part of the main building, and the hotel room entrance was accessible behind a locked gate. It was not necessary to go past the lobby to enter the room. The safe in the room was already locked when we arrived, and we were not able to open it during our stay.
We left the hotel room in the morning and did not return until the evening. When we returned to the hotel, we discovered that the door was open. Luckily, nothing was stolen. We do not know how long the door had been open, but we suscpect it was not closed properly by the housekeeping service during the day. We do not know if anyone else had been in our room during this time. Had the gate to the hotel been left open, anyone could've entered our room and taken our belongings.
At this point, our trust in the hotel security was gone and we decided to find another hotel.
We talked to the hotel reception about this the next morning and were met with hostility. They resorted to victim blaming and gaslighting.
The employee at the reception even accused us of lying and said that the door had, in fact, not been open when we returned. And if it was left open, it was not a problem because nothing was stolen.
To their surprise, this did not cheer us up. We promptly checked out of the hotel and found another hotel where the safe was usable and the employees actually had customer service.
