Vacaciones en Rejim Mâatoug

Es una casa con una ubicación privilegiada. La suite de las mil y una noches es exactamente como su nombre indica. No quisieras irte nunca de allí. Los atardeceres sobre el palmeral son de ensueño. Volveré!

This is a hotel that happily ruins your holidays by canceling your reservation the night before your arrival. The reservation was made and paid two months in advance. Booked in February 2026 for two nights in May. Villa with private pool, around €1,500 paid in full upfront. I built a side-trip around it: round-trip flights from Tunis to Tozeur. The Mora was the whole reason to fly there. On the evening of 18 May, the day before check-in, a message appeared in the Hoteles.com app. Not a call. Not an email. A booking-app message citing 'force majeure', claiming they could not honour the second night. When I called the next morning, it turned out the message was wrong: they could not honour either night. Three months of notice from me. Eighteen hours of notice from them. Through an app. With inaccurate information. Only after several angry phone calls did they agree to rebook us, to a cheaper hotel 450 km away, leaving our flights to Tozeur with no purpose. The General Manager then wrote a polished email of 'deepest apologies' and promised in writing to refund the flights. I sent bank details that day. The refund never arrived. Follow-up emails are ignored. The one written commitment they made was quietly walked back. This is not bad luck. This is how they behave the moment they are under pressure. If you are considering The Mora for a honeymoon, anniversary, or anything you cannot easily rebook, think very carefully. There are better properties in Tunisia.

It was excellent service