6/10 Normal
Michelle
Viaje en familia, Viaje de negocios
19 de abr de 2024
Aspectos positivos: Personal
Aspectos negativos: Instalaciones y estado del alojamiento
Service at this property was truly wonderful, but they are most definitely struggling, doing the best that they can with what they have been given. We booked a family suite, and it would have been okay of we had all young children, but the bunk bed had the cheapest thin mattresses we have ever experienced in a family suite, bad to the point that our oldest child could not sleep on the bunk and so my husband and I ended up sleeping 3 nights camping style, sharing the King (which was going to be our bit of luxury) with our 17 year old. The pool is small but servicable, and the kids had a blast, but the hot tub was not in service and a very unappealing sight (murky). Back doors to get to vehicles is wonderful idea, because parking is very tight, but doors are not helpful if the key cards don't work and once out you have to walk all the way around to get back in. The place desperately needs a refresh, but the price point also reflected that. The breakfast was exactly the same all 3 days, but it was very appealing, the dining room was clean, the staff were friendly and attentive, and actually served patrons rather than leaving it buffet style (the waffles were beautiful!). And the front desk staff were very welcoming. I gve it a 3 because of the staff, but would have given a 1 if I were rating just for the place itself. Will we return? Not with the kids, and unless the trip were a necessity and no other options were available likely not.
Michelle
Se alojó 3 noches en abril de 2024