Vacaciones en Rana

Excelente ubicación y buen menú del restaurante. Personal poco resolutivo ante conflicto, y con actitud seca y poco enfocada al cliente, para ser un Hotel de 4*.

Fantastic staff and service! Helpful in every way possible. Great location and easy access 10/10

Very good hotel!

Customer service was very hit and miss. While some staff were friendly and professional, others seemed uninterested, often offering no greeting or smile. The complimentary boat service to the port was poorly managed. We arrived at 6:50 pm, within the advertised 6:00-7:00 pm operating hours, but the boat had already left. The next day, we arrived before 6:00 pm and it was already full. 2 friends of the skipper pushed their way to the front and jumped on the boat so we ended up squeezing onto an overcrowded boat for the 10-minute trip. It was also disappointing that hotel guests had to pay for basic sunbeds, as the free ones were usually taken. Reception arranged a private taxi that cost €45 for a 20-minute journey into town. The next day, I specifically requested a metered taxi for the same trip and it cost only €25. A more transparent approach would have been appreciated. Breakfast was below average, with dried-out food, overripe fruit, and unhelpful staff making even a hot drink difficult to order. Overall, the hotel has some positives, but inconsistent service, poor communication, extra charges, and disappointing breakfast quality detracted from the experience.

La ubicación que marca la aplicación era errónea, llegamos por suerte. Al llegar, fue fuera de horario de recepción (no sabíamos que era tipo airbnb) y al querer entrar al departamento, la tarjeta electrónica no funcionaba, por lo que tuvimos que buscar a personal para que nos dieran ingreso. El internet en Montenegro es pésimo y no teníamos datos en el cel, por lo que de casualidad nos ayudo una persona para conectarnos a una red y solo así pudimos Contactarlos… al final al abrirnos todo bien, pero en general la gente no es amable ni tiene capacidad de buen servicio, y aquí no fue la excepción. El departamento tenía varios desperfectos (refrigerador con puerta rota, seguro del baño suelto, persianas exteriores de recámara rotas) Nos pidieron escribir buena reseña, pero creo se valora la realidad de la evaluación.