4/10, Deficient
Michelle
Viatge en parella
22 de febr. de 2026
Què li ha agradat: Neteja, estat de l’allotjament i instal·lacions
Unfortunately, our experience at this resort was extremely disappointing.
The pool water was so cold that we couldn’t even enjoy swimming, and this was in the Mexican heat. The beach was another major letdown. The water was brown, full of seaweed, and the ground was rocky and unpleasant. It was honestly awful and very upsetting, especially considering we were looking forward to a relaxing beach vacation.
The food situation made things worse. Most of the food we received was cold, and the line at the grill was consistently long. At the Italian restaurant, we waited two full hours just to receive our food. The following day, we had to wait another two hours just to get a table at the Mexican restaurant. That’s an unreasonable amount of time to spend waiting while on vacation.
The entertainment was decent, but not offered everyday. Also seating was very limited. If you didn’t arrive very early, you had to stand to watch the show.
We were told the pool beds were $25 to rent, but no one mentioned the additional $30 in taxes and fees. We ended up paying close to $50, which felt misleading. On top of that, from the moment we stepped onto the property, we were repeatedly pressured by staff to attend a timeshare presentation, even after clearly stating we were not interested.
Overall, this was not the relaxing, enjoyable getaway we expected. For the price paid, the experience did not meet expectations. Very disappointed.
Michelle
Estada de 5 nits (febr. 2026)
