4/10
I have never left a negative review for any business in my life. This is my first. The attitude of the manager here is atrocious and low quality. First off the hotel location is well situated and the view of positano from here is beautiful. The hotel has a lot of potential to be a great hotel. But it starts at the front desk. First off, the manager asked where we were going for dinner which we said La Strada which is the restaurant ten feet across the street. He said the hotels food was much better then La Strada and La Strada has no view. (La Strada has a beautiful view as well on the top terrace just not down below on the bottom). The food and service at La Strada was amazing! When someone slashes their neighbors business, that is very low quality. That was the first negative interaction. The second negative interaction was requesting beach towels. The manager made it a big deal like we were requesting something very big. Never once did he mention that the beach towels cost money to rent. We then requested a second set on the second day because we forgot to dry the first set during the night. Again on the second time, he never mentioned they cost money to rent.
Upon checkout of course they say we owe money for renting the beach towels. I said no one told me this and that I didn't want to pay it because I was not informed. The manager spoke in a very rude, forceful and not professional way and forced us to pay. Very disappointing.
Adam
Estada de 2 nits (juny 2025)
